Home      |      Installation       |       Maintenance & Repair       |       Why us       |      Coverage       |      Vacancies      |      Contact us

  Why us
» Why Choose B Barden
» Major Projects
» Customer Care Policy
» Environmental Policy
» Sub-Contractor Policy
» Health & Safety Policy

Customer Care

It is the policy of Barden FM Ltd to provide a service to meet with the expectations of its customer:

  • All our customers will be treated courteously at all times whether this is by all Barden FM Ltd personnel.
  • All operatives will endeavor to work as cleanly, quietly and courteously as possible at all times.
  • We will work with as little disruption to our customer as possible.
  • All repairs will be undertaken within 7 days of initial contact.
  • All emergency repairs will be carried out within 12 hours of being reported.
  • We aim to have all works complete within a stated time scale.
  • We aim to communicate with our customers any unforeseen problems as they happen, helping to keep the project on time.
  • We will provide every customer with a courtesy call within 5 days of works being completed.
  • All customer complaints or queries will be dealt with as quickly as possible and in strictest confidence.
  • Complete satisfaction is paramount in helping provide an efficient service to our customer and we will always appreciate their constructive comments in order to maintain this



©2012 Barden FM Ltd | Links | Web design by iQ interactive

To provide exceptional services to the customer, their clients and the property owner.
We are committed to providing the highest level of professionalism, service response and quality workmanship.