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» Customer Care Policy
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Customer Care

It is the policy of Barden FM Ltd to provide a service to meet with the expectations of its customer:

  • All our customers will be treated courteously at all times whether this is by all Barden FM Ltd personnel.
  • All operatives will endeavor to work as cleanly, quietly and courteously as possible at all times.
  • We will work with as little disruption to our customer as possible.
  • All repairs will be undertaken within 7 days of initial contact.
  • All emergency repairs will be carried out within 12 hours of being reported.
  • We aim to have all works complete within a stated time scale.
  • We aim to communicate with our customers any unforeseen problems as they happen, helping to keep the project on time.
  • We will provide every customer with a courtesy call within 5 days of works being completed.
  • All customer complaints or queries will be dealt with as quickly as possible and in strictest confidence.
  • Complete satisfaction is paramount in helping provide an efficient service to our customer and we will always appreciate their constructive comments in order to maintain this

 

 

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To provide exceptional services to the customer, their clients and the property owner.
We are committed to providing the highest level of professionalism, service response and quality workmanship.