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Airport Retail Maintenance: Overcoming 4 Challenging Hurdles

Navigating the unique challenges of Airport Retail Maintenance

As a specialised maintenance company, our mission is to ensure the seamless operation of facilities in high-security airports and train stations. These environments present unique challenges that we’ve honed our expertise to address effectively. While our primary goal remains the maintenance of efficient facilities for customers, we also recognize the paramount importance of security within these bustling travel hubs. Let’s delve into the four distinctive challenges we face and the strategies we employ to conquer them.

Airport Security and Compliance

Security and safety are of necessary importance in both train stations and airports. Airports, in particular, uphold stringent security protocols that demand meticulous attention. At Barden FM, we hold specialized permits that allow us to transport equipment through security checkpoints and perform work on voltage systems, among other necessary permits for each operation. At Gatwick Airport, for example, Barden conducts the required training, accreditation and registration to obtain permits to work in secure areas. To establish a foundation of trust, our engineers undergo comprehensive background checks spanning a period of five years.

For many clients, the transportation of substantial equipment poses a significant security challenge. In response, we’ve expanded our services to include airside delivery and collection. This comprehensive solution ensures not only the utmost security but also efficiency, allowing us to navigate the intricacies of airport security seamlessly.

Challenges of small airport space and design restrictions

The physical layout within airports introduces distinct challenges, ranging from complex plumbing pipework to intricate suspended ceiling designs. To address these challenges effectively, we frequently secure special permits for roof access within airports. This enables us to inspect critical components such as refrigeration condensers, ensuring that all systems are operating at peak efficiency.

Train stations, on the other hand, often contend with space limitations, requiring careful planning for installation and maintenance works. Underground station outlets face continual challenges, especially related to high temperatures, which place increased strain on refrigeration utilities compared to their overground counterparts. This necessitates more frequent maintenance work and a keen focus on resourceful storage solutions and ergonomic design. Underground train stations also see an increased risk of pest activity, requiring frequent checks and site improvements. The infrastructure of old stations can also pose a challenge, with original buildings and layouts dating back to the Victorian age. 

A picture of a plane taking off from an airport and a train

Millions of Britons fly every year. Operating within train stations and airports means managing rapid customer turnovers and accommodating high volumes of traffic. This elevated activity exerts additional strain on equipment and building facilities, necessitating more frequent maintenance. For example, flooring is worn out with increased footfall, catering equipment sees increased usage and refrigerators are stocked to the brim. Recognizing the significance of time, particularly in high-profit stores, we prioritize expedited responses to reactive issues. By reducing downtime and minimizing sales interruptions, we ensure that businesses within these travel hubs can operate smoothly.

An alarm clock signifying the challenges of 24/7 airports

Airports often operate 24/7, requiring retail and dining establishments to have extended operating hours to cater to passengers arriving and departing at all times of the day. To ensure minimal disruption to services, we strategically schedule much of our maintenance work during non-operational hours. However, the 24/7 nature of airport stores demands that we tailor our efforts to accommodate operational demands effectively.

With over 27 years of experience, Barden FM possesses comprehensive knowledge in addressing the unique needs, requirements, and constraints prevalent in the transport sector. Our proficiency encompasses every facet, from understanding the intricacies of security compliance to navigating spatial limitations, adhering to regulatory mandates, and adapting to diverse operating hours. It’s these nuanced skills that truly set Barden apart from larger facilities management entities.

Less than 1 minute Minutes

Olivia Gibbs